What do your communications look like through a DEI lens?

Published on
Journey for Teams: Medical professionals

How well do the communication processes and tools in your workplace respect the needs of the diverse people you work with—clients, team members, or others you come in contact with?

The latest educational module from Journey for Teams helps you look at your communications from the perspective of diversity, equity, and inclusion (DEI)—and identify practical ways to make meaningful improvement. Called Client Communications Through a DEI Lens, it looks at client interactions in clinical practice to present concepts that can be applied in all types of workplaces.

This learning module considers the experience of veterinary clients by looking at communications at four critical points in a client visit: appointment scheduling, intake, clinical exam, and discharge. Using both a short video and supporting materials, it also offers practical suggestions for ways to make accommodations that improve the client experience, and even patient care.

Explore Client Communications Through a DEI Lens on the Journey for Teams website.

Catch up on previous topics

Journey for Teams releases a new learning module every month, exploring topics to deepen our understanding of and support for DEI. The program was developed by the AVMA in partnership with the Veterinary Medical Association Executives.

Visit JourneyForTeams.org to learn more and catch up on earlier educational modules.

Journey for Teams, developed by the AVMA in collaboration with the Veterinary Medical Association Executives, is generously supported by many industry partners.

Collaborating partners: National Association of Veterinary Technicians in America; Veterinary Hospital Managers Association

Educational partners—Trailblazers: Boehringer Ingelheim; Mars Veterinary Health; Nationwide; NAVC; National Veterinary Associates; Petco/Petco Love; Viticus Group; Zoetis

Educational partners—Adventurers:  CareCredit; Hill's Pet Nutrition; Merck Animal Health; Suveto


Add New Comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
Please verify that you are not a robot.