AVMA members have 24/7 access to a network of highly experienced crisis management experts who are on call nationwide and in many locations overseas. A free 30-minute consultation is available with experts from Bernstein Crisis Management, Inc., for any AVMA member facing an urgent reputation management issue. AVMA members also have access to Bernstein's full spectrum of crisis management services at significantly discounted rates. These include services related to crisis prevention, response, planning, training and simulations.
AVMA's cyberbullying warmline addresses the reality that 20% of AVMA members report encountering issues with cyberbullying – including false reviews on sites like Yelp and Google; spam that diverts social media visitors to negative news items or hate pages; hacking and other cybercrimes; and more. The warmline provides immediate support to halt the tide of negativity and help start veterinarians on the road to reputation recovery. Bernstein Crisis Management's consultants provide an immediate assessment and up to 30 minutes of substantive guidance on how to manage the specific threat you face – at no cost to you. If desired, callers can retain the Bernstein team for further services at AVMA member-preferred rates, but there’s no obligation to do so. For most callers, the free 30-minute consultation is all that’s needed. Access this service through the AVMA's cyberbullying resources.