Practice Management

Veterinarians are experts in caring for animals, but they don't always get training on how to run a successful business. Here are resources to help you establish and maintain an economically healthy veterinary practice.

Business Management

What to Do When You're the Only Practice in Town

Setting up shop in an area without existing veterinary practices? Our to-do list offers a handy guide to help you find needed resources.

Business Opportunities

View available practices and facilities advertised in the classifieds section of JAVMA.

Human Resources

In a veterinary practice, your staff can make or break your business. Finding and keeping the right staff is critical to your practice's success.

Staff Wellness

Get tips and advice to help you set up a wellness program for your staff.

Personal Protective Equipment

Know what protective equipment is needed when working with patients, medications, laboratory specimens and substances.

Other Resources

Marketing & Client Services

Providing client services is a critical component of a running a small business. These resources can help.

Telephone Hold Messages

Our professionally produced hold messages can be downloaded for free by AVMA members. Topics change monthly. Each message aims to enhance client loyalty and drive traffic to the business.

Website Widgets

Need good content for your website? We have free widgets that provide high-quality information to your clients. Just copy and paste the code.

Social Media

Whether you’re new to social media or a long-time user looking to improve your veterinary clinic’s social presence, these tools and best practices will help you get the most out of social media marketing.

Online Reputation Management & Cyberbullying

From bad reviews to cyberbullying, veterinarians – like other small business owners and professional service providers – are at risk of coming under attack in cyberspace. We've put together resources to help AVMA members improve their monitor, and know how to respond.

Important Resources for Veterinarians (PDF)

Post this contact list in your back office or treatment room for the situations in which you most often need a phone number or web address that you don't have handy – from adverse event reporting to blood bank contacts, from disaster response to pet loss support.

Facilities

Green Veterinary Practices

Being green isn't just the "in" thing; it's a responsibility connected closely with the One Health concept. It also can help your bottom line.

Waste Disposal by Veterinary Practices: What Goes Where?

Keeping up with all the rules, regulations, and best practices for waste disposal in your clinic can be difficult. Our reference guide aims to make the process easier.

Disposal of Unwanted Medications

We all know the importance of both prescription and over-the-counter medications. But when used, stored, or disposed of in the wrong way, they can become harmful to people, animals, and the environment.

Ergonomics Guidelines in Veterinary Practice

The AVMA policy "Introduction to Ergonomics" offers practical ergonomics guidelines for veterinary practices.

State Regulation of Veterinary Facilities

Veterinary facilities are generally regulated at a state level. Is your state among those with specific guidelines and requirements for veterinary facilities?

Laws

Veterinary clinics must comply with small business laws, laws regarding taxes, liens, loan repayment, and more.

Workplace Hazard Communications

You and your staff routinely work with hazardous substances. Our members-only reference guide on communicating about workplace hazards can help you make sure your workplace is compliant with the law.

Identity Theft and the FTC "Red Flags" Rule

On November 9, 2007, the Federal Trade Commission (FTC) issued a rule that may affect your veterinary practice. The "Red Flags" Rule, 16 C.F.R. § 681.2, requires "creditors" and "financial institutions" to develop written plans to prevent and detect identity theft.

Record Retention: State Laws

To help you keep up with the rules on records retention, we've compiled a state-by-state listing of state laws governing the retention of veterinary records.

Confidentiality of Patient Records: State Laws

Make sure you're following the rules on confidentiality. This state-by-state listing summarizes statutory and regulatory provisions that AVMA research has found addressing the release of veterinary records.

DEA Requirements

Meeting DEA's Tramadol Requirements - Checklist

With the DEA's decision to make tramadol a Schedule IV controlled substance, you need to make sure your practice is in compliance. This checklist (PDF), available exclusively to AVMA members, can help. 

Drug Enforcement Administration Forms (DEA website)

Do You Need a DEA Registration?

Forms/Certificates

Acclimation Certificates/Statements

Euthanasia Authorization (PDF)

Model Certificate of Veterinary Inspection (companion animal) (PDF)

USDA Veterinary Accreditation Application (USDA website)

More information on the USDA's National Veterinary Accreditation Program (NVAP)

Specimen Submission

Required Training for Packaging and Shipping Lab Specimens

Department of Transportation/ Pipeline and Hazardous Materials Safety Administration (DOT/PHMSA):

Transporting Infectious Substances Safely (PDF)

Training Requirements

A Guide to Developing a Hazardous Material Training Program (PDF)