Reduce frustration by forward-booking appointments
Remember that time when Mrs. S called, frantically in need of an appointment because Fifi’s daily medication was about to run out and you needed to run bloodwork before issuing a new prescription? And you had to fit her in during your lunch break (what lunch break?) because you were already booked all day?
Remember your frustration when you realized that this same thing happens every time Fifi’s prescription comes due?
There’s a tool from Partners for Healthy Pets that will help you prevent these frustrations – for you and your clients.
The forward-booking tool from Partners for Healthy Pets helps both you and your clients because it helps your team set up the next appointment before the client leaves the clinic. You said you need to do bloodwork again on Fifi in six months so you can refill the prescription? Let’s set Fifi’s next appointment now, when it’s convenient for Mrs. S, and she’ll get a reminder as the appointment draws near. And Forward booking also helps your patients by making sure they get the regular exams they need, when they need them.
Tools provided with Partners for Healthy Pets’ forward booking feature include:
- Booklet - Quick and easy-to-read booklet packed with everything you need to know about forward booking.
- Video - Short, two-minute video of effective ways to talk to your clients about forward booking.
- Handout - Downloadable, one-page, double-sided handout to remind practice staff to book all patients' next appointment before they leave.
- Buttons - Reminder buttons for practice staff, and a link to order buttons provided by PHP.
PHP also offers other tools, including a free program that brings your inactive clients back to your practice and a practice resources toolbox, which will help you communicate with clients about the importance of preventive care and routine veterinary visits.
Partners for Healthy Pets was created to ensure pets receive the preventive healthcare they deserve through regular veterinary visits. Led by the AVMA and the American Animal Hospital Association (AAHA), it is a collaborative alliance of more than 100 veterinary associations, colleges of veterinary medicine and animal health companies all committed to a vision of improved overall health for pets.