CVTEA Accreditation Policies and Procedures - Complaints

Last Update to this Section: January 2010

VII. Standard Protocol for Handling Complaints Directed at a Veterinary Technology Program

The CVTEA is interested in sustained quality and continued improvement in veterinary technology education programs and will accept complaints directed at a program. To ensure fairness to all parties, the CVTEA will use the following procedures when considering complaints:

  1. The AVMA staff will apply these criteria to determine if the complaint is appropriate for review by the Committee on Veterinary Technician Education & Activities (CVTEA):
    1. The complaint involves an AVMA accredited veterinary technology program or a developing program seeking AVMA accreditation
    2. The nature of the complaint, if verified, could potentially jeopardize a Program's ability to meet the Standards for AVMA accreditation.
    3. The complaint is written and signed by the complainant identifying his/her relationship to the program.
  2. AVMA staff will acknowledge receipt of the complaint to the complainant within ten working days. If the complaint meets the preliminary criteria for review by CVTEA, a copy of the complaint procedure will be issued to the complainant.
  3. Staff will notify the Program of the content of the complaint, the position of the complainant, and review the complaint procedure. The AVMA CVTEA will take every precaution to protect the name of the complainant from being revealed to the Program; however, the CVTEA cannot guarantee confidentiality of the complainant.
  4. Staff will invite the Program to respond to allegations.
  5. Staff will gather pertinent facts surrounding the complaint including the program's response to the complaint.
  6. If, after the pertinent facts are gathered, AVMA staff, in consultation with the CVTEA chair and/or other members of CVTEA as appropriate, determines that the complaint meets the criteria for review, the original complaint and the facts of the investigation will be forwarded to the CVTEA.
  7. The CVTEA will review the complaint and facts at the next regular meeting to determine if action is necessary.
  8. Both the program and the complainant will be notified of the CVTEA's decision. If the committee determines that action is necessary, AVMA staff will inform the program of such action.
  9. The program or parent institution has the right of appeal the action of CVTEA if the CVTEA decision results in a change of accreditation status for the Program. The appeal process is outlined in the CVTEA Policies and Procedure manual.

The AVMA staff and the CVTEA do not intervene on individual matters of admission, appointment, promotion or dismissal of faculty, staff, or students.