The AVMA has developed a series of telephone messages for veterinary practices to educate clients who are waiting on hold.
The messages are available only to members. The AVMA professionally produced a message for every month, with each message covering five to seven topics. The topics for July are summer safety, external parasites, hot cars, human medications given to pets, and internal parasites.
Members may download the telephone hold messages for free in MP3 or WAV format by visiting www.avma.org/myavma/hold_messages. Members may order a CD of all the messages for $10 by emailing or calling Lori Goszczynski at (800) 248.2862, Ext. 6655.