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By using proper telephone etiquette and problem-solving skills, every caller will hear how much your practice cares. Self-help exercises and sample dialogues build employees' confidence in using the telephone as a practice builder.
$24 for members;
$34 for nonmembers
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This handbook is also available as an online training course offered by VetMedTeam. For more information, visit www.vetmedteam.org.
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