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Processing times for candidate requests and file updates

CPE application requests and CPE applications

1. The ECFVG office will notify candidates when they become CPE eligible; and only CPE-eligible candidates can submit a CPE application request or a completed application.
2. Requests for CPE applications and completed CPE applications, including retake applications, are date stamped on receipt in the ECFVG office.
3. Date-stamped requests and completed applications, which must include the appropriate fee(s), are processed ONLY once a month and in the order in which received.
4. All date-stamped requests for a CPE application will be processed ONLY during the first full work week of each month.
   1. Requests received on or prior to the 1st day of each month will be processed that month; requests received after the first day of the month will be processed the subsequent month. For example, a request for a CPE application with appropriate fees received in the ECFVG office on April 17, 2009 will be date stamped April 17th, but not processed until the first full week in May (May 4-8).
   2. Once requests are processed, CPE applications will be sent via US mail to candidates at the end of that week, and candidates should expect to receive their application approximately 1 week later.
5. All date-stamped CPE applications will be processed ONLY during the last full work week of each month.
   1. Completed applications with appropriate fees received on or prior to the 22nd day of each month will be processed that month in the order in which they were received; applications received after the 22nd day of each month will be processed the last week of the following month. For example, a CPE application received on May 22, 2009 will be processed the final week in May (May 25-29); whereas an application received on May 25 will be processed June 22-26.
   2. Letters confirming the assigned CPE date will be sent via US mail to candidates at the end of the last week of each month, and candidates should expect to receive confirmation of their CPE date approximately 1 week later.

Release of information requests
Written (including E-mail) requests for transfer of ECFVG program status to a state regulatory board or other agency are completed within 5 working days of receipt. Verbal requests for such transfer cannot be accommodated. Candidates will not receive a copy of the status report, but can follow-up with the regulatory board or other agency to ensure receipt approximately 10 working days after submitting the request.

Updating score reports
Score reports for the English language examinations or score transfers from other testing agencies including the Canadian National Examining Board are processed within 10 working days of receipt. The candidate can expect to receive an updated status report, sent via US mail, approximately 10 working days later. Please verify with the testing agency to ensure on what date scores were transferred before contacting the ECFVG office to check status.

Program re-registration forms
Re-registration forms are processed within 10 working days of receipt. The candidate can expect to receive an updated status report, sent via US mail, approximately 20 working days after submitting the re-registration form. If not, please feel free to contact the ECFVG Coordinator at 800-248-2862, ext 6623 (ECFVG@avma.org).

Initial program registration
New registration packets are processed within 15 working days of receipt. The candidate can expect to receive a status report, sent via US mail to the address on the registration form, approximately 20 working days after submitting the initial registration form. If not, please feel free to contact the ECFVG Coordinator at 800-248-2862, ext 6623 (ECFVG@avma.org).

Request to change contact information
Written (including E-mail) requests for change of address or other contact information are completed within 15 working days. Verbal requests for such changes cannot be accommodated. The candidate can expect to receive an updated status report, sent via US mail, approximately 15 working days after submitting such a request. If not, please feel free to contact the ECFVG Coordinator at 800-248-2862, ext 6623 (ECFVG@avma.org).