| Q: How can I earn CE credits with AVMA Ed? |
| A: It's easy - just register with AVMA Ed, purchase the course you want, then take the course and the CE exam that follows. You will need a score of 70% or better on the CE exam to pass, then you may print a certificate to send to your state veterinary licensing board. Be sure to check with your state licensing board about its requirements for online continuing education. |
| Q: How do I pay for a course? |
| A: You will need one of the following credit cards: Visa, MasterCard, American Express. |
| Q: What software or hardware will I need to take an AVMA Ed course? |
A: You will need:
- a current version of Adobe Reader;
Available for free from the Adobe Web site: Adobe Reader download
- a current version of Adobe Flash Player;
Available for free from the Adobe Web site: Adobe Flash Player download
- an Internet connection of at least 56 Kbps;
- a sound card and speakers;
- security settings set to medium;
- if you have a firewall, it must allow streaming media.
AVMA Ed is best viewed at a screen resolution of 1024 x 768 or lower. |
| Q: Can I use a Macintosh computer? |
| A: Yes! |
| Q: Can I stop in the middle of a course and return to it later? |
| A: Absolutely! The AVMA Ed format allows easy navigation to any part of the course you want to view. Just note the point at which you stopped, and when you return just click that slide in the navigation list to pick up where you left off. |
| Q: Can I purchase a course on one computer, and then take the course on a different computer (e.g., work versus home)? |
| A: Yes. Once you have purchased a course it will be accessible to you at any time from any computer that meets the system requirements noted above. |
| Q: Is technical support available? |
| A: Technical support is available from the support hotline: (800) 590-6867 |
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| Troubleshooting Help |
| Q: I am trying to view a course, but I cannot hear or see anything on my computer. What's wrong? |
A: The problem could be one of the following:
- Be sure you have the latest versions of Adobe Reader and Adobe Flash Player installed on your computer. If don't have them or you aren't sure, use these links to download them for free from the Adobe Web site:
Adobe Reader download | Adobe Flash Player download
- Check to be sure that your speakers are plugged in and turned on, and that your audio software is turned on and the volume is turned up.
- You may have a firewall in place that prevents streaming. Contact technical support (800.590.6867) for assistance.
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| Q: The video clips in my course don't play smoothly. What's wrong? |
| A: Video stuttering is a common occurrence on the Web, especially with low-speed connections, and it usually occurs during the first play-through of a video clip. If you allow the video to play all the way through once, this allows time for the clip to buffer (download) completely. Then if you replay the clip (by starting the slide over again), the clip will usually play smoothly from beginning to end. On slower connections, or with very large video clips, you may still experience slight stutter in the video, but performance will be greatly improved the second time you play it.
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